Customer care
Support
Help with orders, documentation requests, shipping issues, and account questions for research procurement.
info@mcpfacbiotech.siteMon–Fri 9:00–18:00 CST (China Standard Time)
Before you write
Details that speed up resolution
A few specifics help us route your message to the right specialist.
- 1
Have your order or quote number ready when possible
- 2
Include product SKUs for documentation requests
- 3
Describe shipping issues with photos if packages arrived damaged
Submit a request
Support message
Full ticket tracking will connect to the customer portal in a later release. For now, send a support message below and our team will follow up by email — typically within one business day.
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